Prioritizing Guest Experience

Benjamin Gray, General Manager explains how Akia's mobile app is improving how he and his team think about operations at The Bellmoor.

86%

Engagement

Engaged

About

Iconic Rehoboth Beach Hotel with a new attitude. Just two blocks from the beach and a few steps from great shopping, dining and nightlife, The Bellmoor Inn and Spa welcomes you. Enjoy free WI-FI, a beach shuttle, spacious guestrooms and suites and the same luxury service you remember as a kid. Redesigned for today's contemporary traveler, our historic hotel in the heart of Rehoboth Beach is ready to help you make a new generation of memories.

Integrations

Key Features

RegCard, Guest Messaging, Upsell

Property Type

Hotel

Property Size

> 50 Rooms

Challenge

Mobile Broadcast

BENJAMIN RECALLS A STORY ABOUT ONE EARLY MORNING, WHEN THE HOTEL LOST ALL HOT WATER.
"Normally, I ask my front desk staff to call every room in house, and notify each guest of the situation. This process can take between 30-45 minutes and normally results in several unanswered calls. With Akia, that changed instantly. I can now easily pull out my phone, tap a button, and broadcast a message to all in house guests and consistently keep them informed of our progress throughout the day. This significantly cut down on labor time, long distance charges, and annoying phone calls. Our guests were extremely grateful for the constant and convenient updates; our quick response using this system actually led to perfect review scores from our affected guests. You can't ask for a better outcome."

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Solution

See Akia in action!

Schedule a demo today and learn how our hospitality platform can transform your operations and elevate your guest experience.

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Results

86%

Engagement

Engaged

"Akia has revolutionized the way we prioritize customer service. Its immediate, digital response has received overwhelming support from my staff and guests. Both the mobile and desktop apps are simple to use, integrates well with our operations, and gives us instant access to our guests, all of which allows us to capitalize on a new level of hospitality excellence."