Eliminate chargebacks with Digital Check-In.

Text a check-in link to securely verify guest ID and payment before they arrive.

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The check-in journey.

Once a hassle, now automated through Mini Apps.

Text a Mini App: Guest receives a text to digitally check-in before arriving.

Receive link

Get signed off on your policies and finalize check-in.

Capture signature
Mobile phone screen displaying a digital check-in message from The Segundo, including a link and image of a hotel with a pool.

Securely capture guest IDs, selfies, and payments. All while staying PCI compliant.

Welcome guests and provide them with access codes.

Text a Mini App: Guest receives a text to digitally check-in before arriving.

Receive link

Securely capture guest IDs, selfies, and payments. All while staying PCI compliant.

Get signed off on your policies and finalize check-in.

Receive access codes and arrival instructions.

By implementing Digital Check-In, Brett Robinson automatically verifies  72%  of arrivals.

Benefits  of Digital

Check-In.

Cut operational costs and boost front desk productivity.

Reduce chargebacks.

Chargebacks cost hotels thousands annually.

Faster check-ins.

Have check-in packets ready for guests on their arrival.

Less paperwork.

Cut manual workload and reduce errors.

Curious to see it in action?

Experience the magic of seamless check-ins firsthand.

Get a Demo

Extra perks  of Digital

Check-In.

Capture security deposits.

Securely process and hold guest deposits during digital check-in.

Increase upsell exposure.

Offer early check-in, late checkout, extended stay, room upgrades, and more.

Build tour and activity guides.

Automatically provide guests with curated guides, enhancing their experience.

Promote food and beverage options.

Create a digital menu for guests to conveniently order room service.

Akia customers see reduction in fraud.

"As a fully-contactless property with no front desk, automating ID and payment verification has made our check-in process both secure and hassle-free. We went from $10K to $0 in fraudulent bookings using Akia and Mews, completely eliminating fraud."

Andrew Hewitt

Group Manager at Rambla

$10k

Reduced fraudulent bookings

99%

of guests checks in digitally before arriving

Read other customer stories.

Hotel Van Zandt, a Sage property, replaces 3 tools with Akia to simplify operations

Hotel Van Zandt replaced a platform for SMS, email blasts, and manual check-ins with a single guest experience hub.

Read more

Hotel Van Zandt, a Sage property, replaces 3 tools with Akia to simplify operations

Hotel Van Zandt replaced a platform for SMS, email blasts, and manual check-ins with a single guest experience hub.

Revival Hotels is Pioneering "Invisible Hospitality" with Akia’s Guest Journey Platform

Revival Hotels uses Akia to power its Invisible Hospitality™ model—delivering high-touch, tech-enabled guest experiences with minimal staff by automating check-ins, messaging, access, and support across its portfolio.

Read more

Revival Hotels is Pioneering "Invisible Hospitality" with Akia’s Guest Journey Platform

Revival Hotels uses Akia to power its Invisible Hospitality™ model—delivering high-touch, tech-enabled guest experiences with minimal staff by automating check-ins, messaging, access, and support across its portfolio.

Reducing missed calls with Dialer

Coast to Cactus improved answer rates and guest service by managing all calls, texts, and phone routing in Akia.

Read more

Reducing missed calls with Dialer

Coast to Cactus improved answer rates and guest service by managing all calls, texts, and phone routing in Akia.

All case studies

We’ve answered the most commonly asked questions.

Is Akia PCI Compliant?
Can Akia place holds or authorize payments for mobile check-in?
Can you capture email addresses from OTAs?
Can you push the credit card back to the PMS?
What happens if a guest abandons their check-in?

Stop fraud at your property with Digital Check-In.

Build your own guest journey that
automates 5 star interactions.