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HotelTechReport4.9 stars 2k+ customers

The AI agent that helps fight chargebacks.

Collect ID, payment authorization, and signed paperwork before guests arrive.

The Ritz-CarltonSheratonHawaiian HotelsIHGLowklAubergeVelas ResortsExecutiveStaypineappleLife HouseColumbia HospitalityEOSMarriottSt. RegisLarkBrett RobinsonRed RockThe Ritz-CarltonSheratonHawaiian HotelsIHGLowklAubergeVelas ResortsExecutiveStaypineappleLife HouseColumbia HospitalityEOSMarriottSt. RegisLarkBrett RobinsonRed Rock

How it works

Connect your PMS.

Akia syncs reservations, guest profiles, and property details in real time. Every message has access to live booking data.

Upload CSV
guest_list.csv
24 KB
1
CSV
✦Creating Audience...

Design your own digital check-in.

Built with fully customizable Mini Apps.

Mini App Editor
Check-in
Registration
Registration card screen

Schedule your journey.

Immediately start seeing engagement.

Booking Confirmed10:00 AM
Scheduled Action
Pre-Arrival2:00 PM
Scheduled Action

Mini App
Check-in
SMS·1 variant
Check-In3:00 PM
Scheduled Action
Rambla property
Rambla
As a fully-contactless property with no front desk, automating ID and payment verification has made our check-in process both secure and hassle-free. We went from $10K to $0 in fraudulent bookings using Akia and Mews, completely eliminating fraud.
Andrew Hewitt
Group Manager at Rambla
$10k
Reduced fraudulent bookings
99%
of guests check in digitally before arriving

Even more from Digital Check-In.

Capture deposits, increase upsell exposure, and reduce paperwork — all in one flow.

Capture security deposits.

Securely process and hold guest deposits during digital check-in.

Export conversations for disputes.

Easily download conversation history and registration details as a PDF.

Enable more automations with Akia's MCP-native integrations.

Let Akia learn your standard procedures and enable them through MCP. All our integrations are available through MCP adapters.

Payment processing

Authorize cards, capture deposits, and process refunds through your existing payment gateway — all triggered by guest actions in the check-in flow.

Payment processing

Identity verification

Verify guest IDs against booking details automatically. Flag mismatches and escalate to staff only when needed.

Identity verification

Frequently asked questions

Stop fraud at your property with Digital Check-In.

Build your own guest journey that automates 5 star interactions.