Reduce no-shows with Akia x WebRezPro.

Akia and WebRezPro integration saves time, improves communication and reduces no-shows.

7

Booklets

Created

> 3,200

Booklets Sent

No. of times sent

About

The Harbourside Motel has several patio areas where you can enjoy watching the hustle and bustle of Little Tub Harbour. Enjoy a picnic under our shade trees or soak up the sun as you lounge in one of the motel's many wooden chairs. At Wireless Bay Cottages we have seven waterfront cottages with a variety of amenities including swimming access, BBQs and campfire circles. We also offer eight off-site cottages. Guests who are not staying in a waterfront cottage are welcome to share the private dock, beach area and wonderful views. This is one of the best vantage points in Tobermory to catch a beautiful sunset.

Integrations

Key Features

Scheduled Messages, Custom Attributes, Team Chat

Property Type

Hotel

Property Size

36 Rooms & 16 Cottages

Challenge

Get your time back.

Harbourside Motel & Wireless Bay Cottages are a mix of 36 rooms and 16 cottages. Their biggest challenge was keeping up with just one front desk agent as they were overwhelmed by phone constantly ringing off the hook.

With implementing Akia and utilizing the integration with WebRezPro, the property automated pre-arrival processes and communication. Akia automatically pulls guest information from WebRezPro and pushes out specific room/unit details, reservation confirmation, and reminders.

Setting up reservation confirmations and reminders helped Harbourside Motel & Wireless Bay Cottages save time and focus on better guest communication. As a result, they started to have fewer no-shows.

Solution

One-time setup.

Having a mix of rooms and cottages/ units, Harbourside Motel & Wireless Bay Cottages have multiple sets of information or instructions. Sending unique emails or messages was tedious and took a lot of time.

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Akia’s booklets eliminated the need for drafting numerous emails or messages. Moreover, Harbourside Motel & Wireless Bay Cottages utilizes scheduled messages and custom attributes to send unique booklets for specific rooms/units automatically.

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Properties can use custom attributes to insert room type-specific information into their booklets, such as smoking/ non-smoking, occupancy, wifi, pet-friendly, etc.

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See Akia in action!

Schedule a demo today and learn how our hospitality platform can transform your operations and elevate your guest experience.

Get a demo

Results

7

Booklets

Created

> 3,200

Booklets Sent

No. of times sent

“Akia and WebRezPro sync has definitely saved time for us, and we've been able to keep up with consistent communication with our guests, which is our number one goal!”