$10K to $0 in fraud bookings

See how Akia and Mews completely eliminated fraudulent bookings for Rambla by automating ID and payment verification.

$0

Reduced fraudulent bookings

99.9%

Guest checks in digitally before arriving

About

Rambla is a property management group in Australia. They manage 3 properties, ranging from 30-60 rooms. They are fully contactless, meaning there are no staff or front desk on site. Fly in to feel at home in Melbourne and Brisbane short-stay apartments. Where corporate travelers unwind in peace, busy professionals spread out in style and families find big comfort for their littlest trekkers. Discover the ultimate in serviced apartments in Brisbane and Melbourne.

Integrations
Key Features
Id verification, Mini Apps, team chats, scheduled messages
Property Type
Property Management Group
Property Size
30-60 Rooms
Challenge

Rambla faced many challenges with ID verification and preventing fraud. Fraudsters are becoming more creative, using stolen IDs and AI-generated ID’s from the dark web to bypass security measures. Rambla also faced issues with chargebacks and unauthorized payments. They’ve experienced a surge in fraudulent bookings and unauthorized access attempts, costing them $10,000 in fraudulent bookings, and highlighting the urgent need for a better solution.

Solution

Using Akia, Mews, and Stripe, they completely eliminated these fraudulent activities. Here’s how they provide a robust solution:

  • Automated check-in forms: Send a check-in form before arrivals via text message.
  • Verification requirements: Require a driver’s license or passport, and a selfie. Extracted the name from the ID and compared it to the reservation name, then matched the ID image with the selfie.
  • Machine learning: With facial recognition, Akia automatically analyzes and detects if photos do not match.
  • Manual verification: For additional security, flagged photos underwent manual review. 
  • Stripe Integration: Authorize a temporary charge to confirm that the card is valid, and has not been reported lost or stolen.
  • Using MEWS payment request featuring 3DS Secure transactions for Hotel Collect and Direct bookings. With 3DS Secure, banks notify cardholders of charges via text or app, asking for confirmation to ensure legitimacy.

This thorough process has been crucial in catching fraudulent attempts early, before the reservation time, and ultimately prevented chargebacks and enabled Rambla to accept legitimate guest bookings. 

See Akia in action!

Schedule a demo today and learn how our hospitality platform can transform your operations and elevate your guest experience.

Get a demo
Results

$0

Reduced fraudulent bookings

99.9%

Guest checks in digitally before arriving

As a fully-contactless property with no front desk, automating ID and payment verification has made our check-in process both secure and hassle-free. We went from $10K to $0 in fraudulent bookings using Akia and Mews, completely eliminating fraud.

Andrew Hewitt

Group Manager at Rambla

Share:

More relaxing experiences with Akia.

Build your own guest journey that
automates 5 star interactions.