Streamlining Operations with Akia

Hotel Royal Long Beach streamlines its operations with Akia to spend more time providing its award-winning hospitality to every guest.

74%

Engagement

Engaged Rate

About

Hotel Royal was built in 1923 and retains its Art Deco roots, with upgraded European-style accommodations each uniquely decorated so that each stay is like no other. Choose from apartment-style suites, kitchenettes, and private bath units all designed to accommodate your unique needs. Our family-run hotel is right in the heart of downtown Long Beach, in the East Village Arts District that is pulsing with art galleries, coffee shops, and unique retailers. We value hospitality above all else here at our boutique hotel in Long Beach and are happy to offer local recommendations.

Integrations

Key Features

RegCard, Team Chat

Property Type

Hotel

Property Size

< 50 Rooms

Challenge

No contact, no problem

This family-run hotel sits right in the heart of the East Village Arts District of downtown Long Beach — a vibrant, walkable neighborhood filled with local restaurants, coffee shops, and art galleries.
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The property deployed Akia to facilitate contactless communication with their guests during these turbulent times with Covid-19. By allowing the staff to engage and communicate with guests over text messaging, Hotel Royal Long Beach reduced staffing hours at the front desk. As a result, they successfully minimized guest contact while maintaining their service level to the same high standard as before.

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Solution

Streamlined service

Additionally, by leveraging Akia's team chat, Hotel Royal Long Beach streamlined internal communications and operations with Housekeeping, Maintenance, and Management teams. Akia's mobile app messaging supported housekeepers to:

1. Alert maintenance of any potential issues or damages.
2. Send management requests to place new supplies orders. The teams also utilized Akia’s image attachment feature - they could easily upload pictures of persisting issues or set up requests for any new items.

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See Akia in action!

Schedule a demo today and learn how our hospitality platform can transform your operations and elevate your guest experience.

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Results

74%

Engagement

Engaged Rate

"Akia has been instrumental and a game changer as it allows us to shorten desk hours and reduce exposure risk for guests and staff during Covid while maintaining the same award-winning hospitality at the property. Additionally, Akia’s Team Chat has made it super easy for our staff to communicate with each other on the go. We are a cozy and unique property, so leveraging Team Chat has been great for us as it helps simplify our operations without adding any unneeded overhead for our teams. ‍ Akia provides a modern customer service experience, and I'm not sure how we would have gotten through Covid without it."