Providing Personalized Experience Through Akia's Text Messaging
Akia has improved guest interactions with Santa Barbara Inn and streamlined operations without sacrificing the personal touch they're known for.
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Gaze out to the Pacific from an ocean view guest room or take a relaxing stroll along the beaches at our doorstep. Our dedicated staff at the Santa Barbara Inn looks forward to welcoming you. Framed by deep, red terra cotta roofs, luminous white stucco, gracefully arched windows and a duo of handcrafted tile domes, the Santa Barbara Inn perfectly embodies the spirit and architecture of its Santa Barbara. Our newly re-imagined Spanish Mediterranean boutique merges classic elegance and coastal luxury with 70 beautifully appointed rooms and suites and dramatic ocean views.
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"Guests love the option of texting us rather than having to call down to the front desk and the personalized text message before arrival makes guests feel welcome. Akia’s integration with AutoClerk is also huge for us. We don’t need to go in and enter data to a separate program as Akia links up seamlessly with what we already use."
Ryan Ledwith
Front Desk Supervisor
Other case studies
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Hotel Van Zandt replaced a platform for SMS, email blasts, and manual check-ins with a single guest experience hub.
Hotel Van Zandt, a Sage property, replaces 3 tools with Akia to simplify operations
Hotel Van Zandt replaced a platform for SMS, email blasts, and manual check-ins with a single guest experience hub.
Revival Hotels is Pioneering "Invisible Hospitality" with Akia’s Guest Journey Platform
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Revival Hotels is Pioneering "Invisible Hospitality" with Akia’s Guest Journey Platform
Revival Hotels uses Akia to power its Invisible Hospitality™ model—delivering high-touch, tech-enabled guest experiences with minimal staff by automating check-ins, messaging, access, and support across its portfolio.
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