Improving Online Reputation and Reviews
Hear from Justin Hart, the hotel's General Manager who saw guest experience scores skyrocket after deploying Akia on property.
+142%
Positive Reviews
Increase in positive reviews
A top hotel among business travelers! In the heart of Silicon Valley tech companies, our Sunnyvale hotel offers second-to-none service and location. Welcoming guests with a bustling vibe inspired by the culture of nearby startups and corporate giants, Google and Apple, we're your friend in the valley.
Automation is everything
Working with Akia means these conversations happen daily, behind the scenes, and without staff intervention. Guests who require assistance are appropriately flagged, where Domain Hotel's remarkable front desk team can step in and showcase their hospitality. Dozens of messages come back in during a busy morning at Domain Hotel, but only a handful will need Justin and his team to step in. The rest of it is handled by Akia.
See Akia in action!
Schedule a demo today and learn how our hospitality platform can transform your operations and elevate your guest experience.
+142%
Positive Reviews
Increase in positive reviews
"We saw our positive review scores go from 38% to 92% in just a couple months after deploying Akia. These are some of the best scores this property has ever seen."
Justin Hart
General Manager
Other case studies
Hotel Van Zandt, a Sage property, replaces 3 tools with Akia to simplify operations
Hotel Van Zandt replaced a platform for SMS, email blasts, and manual check-ins with a single guest experience hub.
Hotel Van Zandt, a Sage property, replaces 3 tools with Akia to simplify operations
Hotel Van Zandt replaced a platform for SMS, email blasts, and manual check-ins with a single guest experience hub.
Revival Hotels is Pioneering "Invisible Hospitality" with Akia’s Guest Journey Platform
Revival Hotels uses Akia to power its Invisible Hospitality™ model—delivering high-touch, tech-enabled guest experiences with minimal staff by automating check-ins, messaging, access, and support across its portfolio.
Revival Hotels is Pioneering "Invisible Hospitality" with Akia’s Guest Journey Platform
Revival Hotels uses Akia to power its Invisible Hospitality™ model—delivering high-touch, tech-enabled guest experiences with minimal staff by automating check-ins, messaging, access, and support across its portfolio.
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Build your own guest journey that
automates 5 star interactions.
