Deliver door locks >50% faster
Learn how The Angler Lodge unified their guest check-ins and door locks in one system for faster guest access.
30%
operational cost savings
>50%
reduction in check-in time
>50%
faster guest access delivery
Nestled in the heart of Dunsmuir, moments from I-5 and steps from the Upper Sacramento River, The Angler Lodge stands as a tribute to the generations of fly fishermen who have cast from these legendary banks. With its small-town charm, newly renovated rooms and modern comforts, The Angler Lodge is not just a haven for anglers. Our doors are open to explorers, families, couples, or those just passing through–anyone seeking tranquility and beauty in California's real north. Here, in the shadow of Mount Shasta, amidst the towering pines and flowing river, you'll find a place that feels like it was always meant to be yours. The team at The Angler Lodge operates fully contactless from our award-winning sister property, Inn at Mount Shasta, and we’re here for our guests 24 hours a day via phone or text.
The main concern was implementing a reliable and efficient system for managing guest check-ins and access control without a front desk. They needed a solution that could generate and communicate door codes, verify guest information, and ensure a seamless check-in process, all remotely.
Additionally, there was the concern of accommodating guests who might arrive unexpectedly after hours where there would be no front desk staff available. Without a front desk, it was crucial to have a system in place that allowed these guests to get access and enter their units immediately. Failure to accommodate such guests would result in lost bookings or revenue.
Integrating with Akia from day one made the opening week a breeze. Once Akia was up and running, the team realized how fast and reliable it was in managing the initial influx of guests, from automatically generating and immediately sending over the door codes once the registration form was completed via text message for enhanced security.
Akia allowed seamless integration with Schlage, a smart lock system, enabling guests to enter their access code on a dial pad to unlock their doors. Once the Schlage locks were installed, Akia took care of the rest.
Staff could manage door codes and guest check-ins across properties on a single platform. With a quick glance at the dashboard, they can view upcoming arrivals, check who had submitted their registration cards, see room assignments, confirm balance due, verify guest identities, and confirm keycodes are sent on time. Then they can track who completed a particular task, and either automatically or manually send a reminder message.
Akia enabled The Angler Lodge to handle unexpected late arrivals, regardless of booking channel. Guests arriving at night or checking in during off-hours could receive their access codes within minutes, ensuring they could enter their units without delay. This capability prevented potential lost bookings if there was no staff at the property.
Why they chose Akia:
- Cost effective - Ongoing cost of replacing access cards and front desk operations.
- Easy implementation - Simple and straightforward setup process.
- Integration with Schlage locks, including other smart lock brands.
- Remote Access - Ability to manage codes and check-ins virtually for all properties.
See Akia in action!
Schedule a demo today and learn how our hospitality platform can transform your operations and elevate your guest experience.
30%
operational cost savings
>50%
reduction in check-in time
>50%
faster guest access delivery
The quick code generation and ability to send door codes within one system have made managing guest communication and access across properties much easier. We can now view all upcoming guests, verify their eligibility for door codes, prevent fraud, ensure a smooth check-in process and generate significantly more post-stay reviews.
Daniel Korn
Managing Partner at Shasta Hotel Partners
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