Challenge
Quick In & Out
Prior to Akia x Jonas Chorum integration, Pembina Inn & Suites had no specific process to track incoming guests making it very difficult to stay prepared for late arrivals and no-shows. The lack of visibility contributed to poor management and longer check-in times.
Pembina Inn & Suites automated their pre-arrival processes using Akia x Jonas Chorum integration, giving the staff more control in managing and tracking guests. Akia automatically pulls in data from Jonas Chorum, prompts the guests to pre-register via Reg Cards on the day of arrival, and notifies staff immediately on confirmation.
The integration expedites check-in, minimizes no-shows, and helps the team stay proactive for late arrivals.
Solution
Messages > Emails
According to a LinkedIn study, people are 134% more likely to respond to a text than an email, and 86% of businesses using texting find it generates higher engagement than email.
Pembina Inn & Suites relied heavily on obtaining pre-registration confirmation via emails, which resulted in a low response rate - less than 25%
Switching to Akia and having Akia push Reg Cards via text messages helped the team scale confirmations by 2x times, increasing engagement to a solid 50%.
