Take the chaos out of hotel operations: master task management

What is Task Management?

Task management in hotels refers to the process of organizing, assigning, and tracking the various tasks needed to ensure smooth hotel operations. It involves managing tasks related to housekeeping, maintenance, guest requests, front desk activities, and other operational duties. 

Managing million different things can mean anything can slip, resulting in slower operations and possibly unsatisfied guests. Imagine if a guest requested a room to be cleaned, and your housekeeping team forgot to do so.

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Less chaos, more control - Why Task Management is a must 

1. Housekeeping on auto-pilot
   Nobody loves the scramble of cleaning rooms at random times. When a guest checks out, a task gets automatically assigned with a housekeeping checklist. 
2. Guest requests handled like a pro
   Ever have a guest need more towels, extra pillows, or a quick fix for their AC? No more sticky notes or lost messages—it’s all tracked in one place, making sure every guest feels taken care of in record time.
3. Stop chasing down your staff to get the job done. 
   ‍Task management sends tasks directly to the right team or staff, ensuring everything gets handled on time.
   Everything’s centralized, with real-time updates that keep everyone connected and eliminate miscommunication. Updates happen in real time, so if a task is completed or delayed, everyone knows. 

4. Faster Responses, Happier Guests
   Guests don’t like waiting, and with task automation, they won’t have to. Whether it’s getting fresh towels delivered or fixing a leaky faucet, tasks are assigned and tracked instantly, leading to quicker resolutions and better reviews.

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Key features of task management for your property includes: 

1. Task Queue: A Task Queue acts as a category or classification of the task, which can be department-based (like housekeeping, front desk, or maintenance) or type based (such as guest requests or room checks).
   • Example - Room Readiness (Housekeeping + Front Desk): This queue could handle tasks related to ensuring a room is guest-ready, where housekeeping manages cleaning and front desk confirms room availability.
2. Task Assignment: Assigning tasks to specific staff members based on their role or department. You will also see a section that is filtered for all tasks that you are responsible for. 
3. Automation task: Schedule and set up recurring tasks such as room cleanings, maintenance requests, housekeeping requests, or check-in reminders.
4. Task tracking: Monitoring task completion statuses by setting up stages and tracking the progress. Ensure that your team stays on top of their duties. 
5. Prioritization: Prioritizing tasks, such as how urgent they need to be completed and addressed in a timely manner. 
6. Creating a task via mobile: Visiting rooms and juggling a million things? No need to wait until you’re back at your desk. You can easily create tasks on the go right from your phone. 

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How to set up a task in Akia

1. Click the + next to Tasks in the header
2. Within the Task screen, fill in the required information such as selecting the queue, what the task is about, who it is assigned to, status, what room is it for, and when it needs to be completed.
3. Click OK to create the task, and visit the task page to see it’s on the top of your list.