Customer satisfaction can make or break a guest’s experience. A bad interaction often leads to negative reviews, hurting your ratings and bookings. Monitoring every staffs’ interaction with guests is challenging, making it difficult to ensure a positive experience.
Managing all guest communications via software is effective and convenient especially as guests now prefer texting over face-to-face interaction. New staff can struggle with property details, but with guest messaging management, you can ensure they respond to guest accurately, appropriately, and promptly.
How to review staffs’ messages with guest
- Navigate to the Reports Tab
- In the left side, Click “+ NEW” under Reports
- Set up the Columns: Name, Sent By, Content, Sent at, Platform
- Click on the three dots on the top right corner and then Edit. Filter by specific staff’s responses.
