How to educate your staff for higher guest satisfaction.
Learn how to build a report to review staff conversations with guests, ensuring effective monitoring and training.
Customer satisfaction can make or break a guest’s experience. A bad interaction often leads to negative reviews, hurting your ratings and bookings. Monitoring every staffs’ interaction with guests is challenging, making it difficult to ensure a positive experience.
Managing all guest communications via software is effective and convenient especially as guests now prefer texting over face-to-face interaction. New staff can struggle with property details, but with guest messaging management, you can ensure they respond to guest accurately, appropriately, and promptly.
How to review staffs’ messages with guest
- Navigate to the Reports Tab
- In the left side, Click “+ NEW” under Reports
- Set up the Columns: Name, Sent By, Content, Sent at, Platform
- Click on the three dots on the top right corner and then Edit. Filter by specific staff’s responses.
Time is one the greatest asset and one of the things that [Akia] has helped us out as a property tremendously.
Stephanie P.
Performance Marketer
Time is one the greatest asset and one of the things that [Akia] has helped us out as a property tremendously.
Ethan Fishbane
Director of The Front Office, Prince Waikiki
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Schedule of events and useful links
Never miss a beat with our comprehensive schedule of events and collection of useful links.
Schedule of events and useful links
Never miss a beat with our comprehensive schedule of events and collection of useful links.
Large family groups seek all-inclusive offers. Akia's Mini Apps and booklets are a great way to personalize guest journeys. To help build itineraries and create more meaningful experiences, businesses utilize Mini Apps to share what's new and upcoming and list exciting activities and events.
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