akiaThe AI agent for WebRezPro.
Akia reads your WebRezPro reservations, checks guests in, answers their questions, and picks up their calls.
Every channel, one thread.
A Booking.com question and an Expedia request land in the same inbox as your guests' texts, tied to the reservation. Akia answers in every channel, and your team can jump in any time.
Connect WebRezPro and she's already caught up.
Akia reads straight from WebRezPro the moment it's connected. Every reservation, room, and rate lands with her in real time. When housekeeping turns a room, she marks it ready and holds the “your room is ready” text until it’s true.
Connected
With Akia and WebRezPro, everything runs so much smoother. Before, manual processes caused delays and added stress, but now guest communication and team updates are automated, saving us tons of time!
The PBX era is over. Akia answers the phone.
Phone trees were built to deflect calls, and guests mash 0 for a person anyway. Akia picks up on the first ring and resolves the call herself. When a call needs a card, she texts a secure link, so nobody reads numbers down the line.
Margaret Ellison
01:24
Confirmation
SEG-4M8X2
Status
Arrived
Property
Hotel Segundo
Room
Deluxe King · 214
Check-in
Jul 12
Check-out
Jul 15
Checked in before they reach the desk.
Akia sends a little app ahead of arrival. Guests confirm their details, verify their ID, and sign the registration card from their phone. The desk greets people instead of processing paperwork.
Pre-registration
Just the essentials before you check in. Confirm your details and verify your ID, it takes about a minute.
Government ID
Driver’s license · United States
Selfie check
Matched to your ID
A few last details
Add your arrival time and anyone staying with you. That’s the last of it, and you’re all checked in.
When a company or planner picks up the tab.
Corporate bookings and group blocks often get paid on a card nobody at the desk can see. Akia emails the cardholder a secure authorization link, so their card goes straight to the vault, never into an inbox. Every authorization is PCI compliant.
Authorize card
Card number
Expiry
CVC
Name on card
A request becomes a task, on its own.
A guest asks for extra towels and Akia files the task for housekeeping, then tells the guest when it's handled. Your team sees it in the app, already sorted by room and priority.
4:20 PM
Extra towels to Room 214
Margaret Ellison asked for two extra bath towels.
After checkout, she keeps working.
The stay ends. Akia's already setting up the next one.
Eleanor Fairfax
The room looked nice in photos, but the sheets were visibly dirty when we pulled back the cover. Stains and a hair on the pillowcase. Not what you expect at this price.
Catch the bad review before it posts
A private survey lands while the stay is fresh. An unhappy guest hears back from you first, instead of telling Google.
Bring the good guests back
Akia builds campaigns from real reservation data. Ask her for a winter win-back and she drafts it, ready for you to review and send.